Policies & Terms of Service

Refund Policy

Products purchased through our store come with any guarantee and warranty provided by the manufacturer or local distributor only. Sydney Pool Cleaners may choose to help facilitate a product return wherever possible but do not accept liability or responsibility for faulty item deliveries.

We do not provide refunds on our products or our services unless we fail to deliver services or goods purchased. Wherever reasonable and possible however, we will assist our customers with warranty, replacement or refund claims to product manufacturers or distributors.

We do not provide refunds on services.

Terms of Service

Thank you for choosing Sydney Pool Cleaners for your pool cleaning needs.

By engaging our services, you agree to the following Terms of Service:

Services Provided
We offer professional pool cleaning, maintenance, and related services. These services include but are not limited to skimming, vacuuming, brushing, checking chemical levels and ensuring proper equipment function, equipment installations and repairs and ownership tutoring.
Service Scheduling
We will schedule pool cleaning services at a mutually agreed-upon time. We will make every effort to accommodate your preferred time; however, scheduling is subject to availability and is subject to change.
Payment Terms
Payment is due immediately upon completion of the scheduled service unless a recurring contract or direct debit agreement is in place. We accept Bank Deposit, Cash, Direct Debit, Credit Card & Online payments through Stripe, Square and Pinch Payments. Late payments may be subject to a 20% fee.
Cancellation Policy
To avoid a cancellation fee, you must cancel your scheduled service at least 4 hours before the scheduled cleaning. Cancellations made within this period may incur a $50 fee. Services may be re-scheduled without penalty.
Customer Responsibilities
Customers are responsible for ensuring pool access and the safety of the premises. If we are unable to access your pool due to locked gates, pets, or other obstacles, the service fee will be charged and additional fee may apply.
Damages
We are not liable for damages caused by faulty pool equipment, pre-existing conditions, or circumstances beyond our control. Any damages caused directly by our services will be handled promptly and professionally.
Recurring Services
For recurring pool cleaning services, we require a minimum contract period of 6 months. Services may be modified or canceled with 14 days notice.
Liability
Sydney Pool Cleaners will provide services with reasonable care and skill. However, we are not responsible for any loss, injury, or damage that occurs as a result of unforeseen circumstances, misuse, or neglect of the pool or equipment.
Privacy and Data
Any personal or payment information shared with us will be handled with the utmost confidentiality and only used for service-related purposes.
Amendments to Terms
We reserve the right to update or modify these Terms of Service at any time. Customers will be notified of any significant changes.