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Policies & Terms of Service

Refund Policy

Products purchased through our store come with any guarantee and warranty provided by the manufacturer or local distributor only. Sydney Pool Cleaners may choose to help facilitate a product return wherever possible but do not accept liability or responsibility for faulty item deliveries. 

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We do not provide refunds on our products or our services unless we fail to deliver services or goods purchased. Wherever reasonable and possible however, we will assist our customers with warranty, replacement or refund claims to product manufacturers or distributors. 

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We do not provide refunds on services. 

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Terms of Service

Thank you for choosing Sydney Pool Cleaners for your pool cleaning needs.

By engaging our services, you agree to the following Terms of Service:

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  1. Services Provided
    We offer professional pool cleaning, maintenance, and related services. These services include but are not limited to skimming, vacuuming, brushing, checking chemical levels and ensuring proper equipment function, equipment installations and repairs and ownership tutoring. 

  2. Service Scheduling
    We will schedule pool cleaning services at a mutually agreed-upon time. We will make every effort to accommodate your preferred time; however, scheduling is subject to availability and is subject to change.

  3. Payment Terms
    Payment is due immediately upon completion of the scheduled service unless a recurring contract or direct debit agreement is in place. We accept Bank Deposit, Cash, Direct Debit, Credit Card & Online payments through Stripe, Square and Pinch Payments. Late payments may be subject to a 20% fee.

  4. Cancellation Policy
    To avoid a cancellation fee, you must cancel your scheduled service at least 4 hours before the scheduled cleaning. Cancellations made within this period may incur a $50 fee. Services may be re-scheduled without penalty. 

  5. Customer Responsibilities
    Customers are responsible for ensuring pool access and the safety of the premises. If we are unable to access your pool due to locked gates, pets, or other obstacles, the service fee will be charged and additional fee may apply.

  6. Damages
    We are not liable for damages caused by faulty pool equipment, pre-existing conditions, or circumstances beyond our control. Any damages caused directly by our services will be handled promptly and professionally.

  7. Recurring Services
    For recurring pool cleaning services, we require a minimum contract period of 6 months. Services may be modified or canceled with 14 days notice.

  8. Liability
    Sydney Pool Cleaners will provide services with reasonable care and skill. However, we are not responsible for any loss, injury, or damage that occurs as a result of unforeseen circumstances, misuse, or neglect of the pool or equipment.

  9. Privacy and Data
    Any personal or payment information shared with us will be handled with the utmost confidentiality and only used for service-related purposes.

  10. Amendments to Terms
    We reserve the right to update or modify these Terms of Service at any time. Customers will be notified of any significant changes.

Sydney Pool Cleaners LOGO HI RES

Job Estimate - Terms & Conditions

1. Nature of Job Estimate

The document provided is a Job Estimate, not a fixed-price quotation. We take all care to provide our customers with the most accurate pricing, however

we can only provide an indicative price based on available information & site conditions at the time of assessment.

The final price may vary depending on conditions, access, materials, labour time, discovery of pre-existing issues and other factors.
 

2. Validity of Job Estimate

All Job Estimates are valid for 30 days from the date of issue, unless otherwise stated.

After this period, the estimate may be revised or withdrawn due to changes in costs, availability, or site conditions.


3. Scope of Work

The Job Estimate is based strictly on the scope of work described.

Any variations, additions, or omissions requested by the customer will result in an adjustment to the final price.

If pre-existing conditions, faults, or defects not reasonably visible, disclosed, or accessible at the time of estimating are discovered during the course of works,

we will advise the customer and revise the estimate prior to proceeding.


4. Pre-Existing Conditions

We are not responsible for defects, failures, or deterioration caused by pre-existing conditions, including but not limited to structural issues, plumbing faults,

surface failures, or equipment condition. Discovery of such conditions may require additional works and costs, for which we will seek approveal before continuing


5. Painted Pool Surfaces

Where the pool has a painted surface, no warranty is provided for adhesion, durability, colour retention, or compatibility with works performed.

Any peeling, flaking, blistering, or failure of painted surfaces is deemed a pre-existing condition and is excluded from warranty and liability.


6. Exclusions

Unless expressly stated in the Job Estimate, the following are excluded:

• Waste removal and disposal

• Repairs unrelated to the stated scope of work

• Permits or approvals

• Any work not specifically described is excluded.

• Access equipment or specialist machinery


7. Pricing & Payment Terms

All prices are in AUD and inclusive of applicable taxes. Full payment is required prior to commencement of works unless otherwise agreed.


8. Access & Customer Obligations

The customer must ensure safe, clear, and reasonable access to the site for the duration of the works, as well as ensuring utilities, water levels

and site readiness unless otherwise agreed.


9. Warranty & Limitation of Liability

All works will be carried out with reasonable skill and care. Our liability is limited to the value of works performed under this Job Estimate.


We are not liable for indirect or consequential loss, delays outside our control, or damage resulting from pre-existing conditions.

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